We are committed to conducting our business with honesty and integrity. To support this, we have established a Whistleblowing Policy that encourages all employees, contractors, and stakeholders to report any concerns regarding:
We take all reports seriously. Concerns can be raised confidentially, and reports may be submitted anonymously where permitted by law. Retaliation against anyone raising a genuine concern in good faith is strictly prohibited.
All reports will be investigated independently and impartially.
The whistleblowing policy and channels does not cover pure grievances, including complaints about employment matters, which should be channelled to the appropriate authority within the Group such as the Human Resource Department.
The above channels also do not deal with product or customer service complaints as such complaints are to be channelled through dedicated sales and customer service representatives at each of our sales galleries.
